Last updated December 20, 2025

DO NOT USE THIS SITE FOR EMERGENCY MEDICAL NEEDS. If you experience a medical emergency, call 911 immediately.

YOUR USE OF NOVADOC INC. ONLINE

You acknowledge that you are consenting to receiving care via NovaDOC Inc. The scope of care will be at the sole discretion of the health services provider who is treating you, with no guarantee of diagnosis, treatment, or prescription. The health services provider will determine whether the condition being diagnosed and/or treated is appropriate for a telehealth encounter via NovaDOC Inc. You understand and agree that your interaction with health services providers using NovaDOC Inc. is not intended to take the place of appointments with your regular primary care provider. Do not disregard medical advice from your regular doctor or other health professional because of information provided by a health services provider via NovaDOC Inc.

NOVADOC INC. is a technology platform and, as such, is not licensed to practice medicine and does not render medical care or medical advice.

Neither NOVADOC INC., nor any of its licensors or suppliers, shall be liable for any advice obtained from a health services provider using NovaDOC Inc.

NOVADOC INC. does not recommend or endorse any specific providers, tests, medications, products, or procedures. All services or recommendations made by a health services provider are based on their independent professional judgment.

INFORMATION ABOUT HEALTH SERVICES PROVIDERS

When you choose to use NovaDOC Inc. you will be connected to a based on your selection criteria and on provider availability. The information we make available about any particular health services provider is supplied to us by that provider, and to the best of our knowledge it is accurate, however, we make no warranty as to its accuracy. You are ultimately responsible for choosing which health services provider to communicate with.

Health services providers are licensed by applicable provincial licensing board. For more information about a health services provider’s licensure, you can contact the college of physicians and surgeons in your province.

We are providing this information on behalf of the health services provider:

INFORMED CONSENT FOR SERVICES PERFORMED BY HEALTH SERVICES PROVIDER

We are providing this information on behalf of the health services provider:

The delivery of health care through services using communication tools such as NovaDOC Inc. is commonly called “Telemedicine.” Telemedicine involves the use of electronic communications to enable health care providers at sites remote from patients to provide consultative services. The information may be used for diagnosis, therapy, follow-up and/or education, and may include live two-way audio and video and other materials (e.g., medical records, data from medical devices).

The communications systems used will incorporate network and software security protocols to protect the confidentiality of patient information and will include reasonable measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption.

A visit summary may be provided to you at the end of each visit which may be kept for your records and may be shared with your local primary care or other provider, as appropriate.

Anticipated Benefits of Telemedicine:

• Improved access to care by enabling a patient to remain at his or her home or office while consulting a clinician.
• More efficient medical evaluation and management.
• More timely access to medical care.

Possible Risks of Telemedicine:

As with any medical procedure, there are potential risks associated with the use of telemedicine. These risks may include, without limitation, the following:

• Delays in medical evaluation and consultation or treatment may occur due to deficiencies or failures of the equipment.
• Security protocols could fail, causing a breach of privacy of personal medical information.
• Lack of access to complete medical records may result in adverse drug interactions or allergic reactions or other negative outcomes.

By agreeing to these Terms of Use and by using NovaDOC Inc. Online, you acknowledge that you understand and agree with the following:

1.   The laws that protect privacy and the confidentiality of medical information also apply to telemedicine.
2. Telemedicine may involve electronic communication of your personal medical information to health service providers who may be located in other areas, including out of province.
3. You may expect the anticipated benefits from the use of telemedicine in your care, but that no results can be guaranteed or assured.
4. Your healthcare information may be shared with other individuals for treatment, payment, and healthcare operations purposes. Psychotherapy notes (if provided) are maintained by clinicians but are not shared with others, while billing codes and visit summaries are shared with others and with you. If you obtain psychotherapy services, you understand that your therapist has the right to limit the information provided to you if in the therapist’s professional judgment sharing the information with you would be harmful to you.
5. Your healthcare information may be further shared in the following circumstances:

• When a valid court order is issued for medical record
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety

Patient Consent to the Use of Telemedicine

Having read and understood the information provided above, and understanding the risks and benefits of telemedicine, by agreeing to these Terms of Use you hereby give your informed consent to participate in a telemedicine visit under the terms described herein.

CHARGES FOR SERVICES

Almost all visits can be billed to the user or client or patient directly. Billing for indigenous participants may be billed to the Non Insured Health Benefits Programme provided by the Federal Government and public insurance provided by the provincial government. The following section is for non-billable items which may or may not be currently available at NovaDOC Inc. You will be notified ahead of time if your credit card is required.

You understand and agree that you are responsible for all charges relating to your use of NovaDOC Inc. Online that are not covered by your insurance. You will be informed of the fee to be charged when you select a health services provider. Fees may vary from provider to provider. You will be responsible for all charges related to your online visit that are not covered by your insurance. You authorize NOVADOC INC. to charge your credit card for any portion of the visit fee that is not covered by your insurance. You will be asked to supply credit card information, which will be verified prior to your online visit. You will not be able to use NovaDOC Inc. Online to communicate with a health services provider if the credit card information you provide is inaccurate or if your credit card is declined.

By initiating an online visit, you authorize us to charge your credit card for any charges that are your responsibility. To facilitate payment for your online visit, we will share your credit card information and related personal information with the designated credit card payment processor. This information is shared solely for the purpose of collecting the fee.

In the event there is a connection disruption within the first ninety (90) seconds of the visit, no charge will be incurred. Thereafter, if there is an interruption, in the video, but you and your selected provider can re-connect or remain connected by video or telephone, the stated charge will still be made.

INSURANCE BENEFITS 

NovaDOC Inc. has no obligation to provide a means for you to bill supplemental insurance.

PASSWORDS AND ACCOUNT

Your username and password (“Log-In ID”) will allow you to access NovaDOC Inc. You are solely responsible for controlling your Log-In ID and are prohibited from making it available to anyone else. You are responsible for all activities that occur under your LogIn ID. You agree to notify NovaDOC Inc. Online Customer Support at 1-204-493-2000 immediately of any unauthorized use of your Log-In ID or of any need to reset or lock down the Log-In ID associated with your account.

YOUR COMMUNICATIONS

You are responsible for your own communications using NovaDOC Inc You may not:

• communicate material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to any person or entity
• communicate a sexually explicit image
• communicate chain letters or pyramid schemes.
• impersonate another person.
• communicate material that is copyrighted, without the permission of the copyright owner.
• communicate material that reveals trade secrets, unless you have permission of the owner.
• communicate material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others.

TERMINATION

NOVADOC INC. may terminate your use this site at any time. NOVADOC INC. reserves the right to block, delete or stop the uploading of materials and communications that it, in its sole discretion, finds unacceptable for any reason. If your use of this site is terminated, you shall make no further use of NovaDOC Inc., or any information obtained from it. If you find that you have been terminated, you may contact NovaDOC Inc. Customer Support at 1-204-493-2000 for further information

APPROPRIATENESS OF CONTENT

NO LIABILITY FOR COMPUTERS AND NETWORKS USED TO ACCESS YOUR ACCOUNT

We are only responsible for the security of the computer systems we own and operate. NOVADOC INC. shall have no liability for information about you stored or recorded by any computer or mobile device or any network, whether public or private, that you may use to access NovaDOC Inc.

ACCEPTABLE USE

NOVADOC INC. makes the NovaDOC Inc. Online website and application available for the sole purpose of facilitating communications between health services providers and consumers who chose to use the online service. You agree not to access or use NovaDOC Inc. Online for an unlawful or illegitimate purpose. You shall not attempt to disrupt the operation of the services or the NovaDOC Inc. Online system. You shall not attempt to gain unauthorized access to any user accounts or computer systems or networks

OPERATION AND RECORD RETENTION'

NOVADOC INC. reserves complete and sole discretion with respect to the operation of NovaDOC Inc. NOVADOC INC. may withdraw, suspend or discontinue any functionality or feature of the services. NOVADOC INC. reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the NovaDOC Inc. Online system pursuant to its internal record retention and/or destruction policies.

INTELLECTUAL PROPERTY

All the content available on or through NovaDOC Inc. is the property of NOVADOC AMBA PATIENT TRANSFER INC. and is protected by copyright, trademark, patent, trade secret and other intellectual property laws. We give you permission to display, download, store, and print the content only for your personal, non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received using NovaDOC Inc. to anyone. All software and accompanying documentation made available for download from NovaDOC Inc. is the copyrighted work of NovaDOC INC.

All NovaDOC trade and service names are trademarks of NovaDOC Inc. All other brands and names, including “NovaDOC Inc.” are the property of their respective owners. Nothing contained on NovaDOC Inc. should be construed as granting any license or right to use any trademark displayed on this site without the express written permission of NOVADOC INC., NovaDOC, or any other party that may own the trademark.

Subject to these terms, NOVADOC INC. hereby grants you a limited, revocable, nontransferable and non-exclusive license to use the software, network facilities, content and documentation on and in NovaDOC Inc. Online to the extent, and only to the extent, necessary to access and use NovaDOC Inc. Online for your personal use.

DIGITAL MILLENIUM COPYRIGHT ACT

NOVADOC INC. respects the intellectual property of others and expects its users to do the same. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this site or through this service, you must provide the following information when providing notice of the claimed infringement to NOVADOC INC

• A physical or electronic signature of a person authorized to act on behalf of the copyright owner and identification of the copyrighted work that is infringed
• Information reasonably sufficient to permit NOVADOC INC. to contact you, such as an address, telephone number and/or electronic mail address
• A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent or law
• A statement that the information in the notification is accurate and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

The above information must be submitted as a written notification to NOVADOC INC. through NOVADOC INC. Customer Service at info@novadoc.one

LIABILITY OF NOVADOC INC. AND ITS LICENSORS AND SUPPLIERS

No Liability. NOVADOC INC. AND ITS LICENSORS AND SUPPLIERS (INCLUDING, FOR THE PURPOSES OF THIS ENTIRE SECTION, ALL PROVIDERS OF CONTENT FOR NOVADOC INC.) SHALL NOT BE LIABLE TO YOU, UNDER ANY CIRCUMSTANCES OR UNDER ANY THEORY OF LIABILITY OR INDEMNITY, FOR ANY DAMAGES OR PENALTIES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL INDIRECT, EXEMPLARY, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) IN CONNECTION WITH THE USE OR INABILITY TO USE NOVADOC INC. OR THE CONTENT, EVEN IF ANY OF THEM HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOVADOC INC. SHALL BE LIABLE TO YOU ONLY TO THE EXTENT OF ACTUAL DAMAGES INCURRED BY YOU. THE REMEDIES STATED FOR YOU IN THESE TERMS AND CONDITIONS ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THESE TERMS AND CONDITIONS.

NOVADOC INC. and its licensors and suppliers are not responsible for any claims you may have against any medical professionals, suppliers of products or other persons, institutions or entities identified in whole or in part through NovaDOC Inc.

No Warranties. NOVADOC INC. AND ITS CONTENT AND INFORMATION ARE PROVIDED “AS IS.” NOVADOC INC., ITS LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF THIRD PARTIES RIGHTS OR FITNESS FOR A PARTICULAR PURPOSE

NOVADOC INC., ITS LICENSORS AND SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION PROVIDED ON NOVADOC INC. ONLINE IS COMPLETE, EXHAUSTIVE, RELIABLE, CURRENT OR ACCURATE. NO CLAIMS OR ENDORSEMENTS ARE MADE FOR ANY DRUG, HERB, SUPPLEMENT, COMPOUND, THERAPY, OR TREATMENT.

CHANGES TO THIS NOTICE

NOVADOC INC. may revise, modify, or amend the information contained on this page at any time. Any such revision, modification or amendment shall be effective immediately upon either posting it to this web site or otherwise notifying you.

INDEMNIFICATION

Without limiting the generality or effect of other provisions of these terms, as a condition of use, you agree to indemnify and hold harmless NovaDOC Inc. and its licensors and suppliers and their parents, subsidiaries, affiliates, suppliers and their officers, directors, affiliates, subcontractors, agents and employees (collectively, “Indemnified Parties” and each, individually, an “Indemnified Party”) against all costs, expenses, liabilities and damages (including attorney’s fees) incurred by any Indemnified Party in connection with any third party claims arising out of: (i) your use of NovaDOC Inc. and/or your receipt of services; (ii) your failure to comply with any applicable laws and regulations; and (iii) your breach of any of your obligations set forth here. You shall not settle any such claim without the written consent of the applicable Indemnified Party

CHANGES TO THIS NOTICE

NovaDOC Inc. may revise, modify, or amend the information contained on this page at any time. Any such revision, modification or amendment shall be effective immediately upon either posting it to this web site or otherwise notifying you.

MISCELLANEOUS

NovaDOC Amba Patient Transfer Inc. is based in Winnipeg, Manitoba in Canada and makes no claims that the content and information included on NovaDOC Inc. is appropriate or may be downloaded outside of Canada. Access to the content and information may not be legal by certain persons or in certain countries. If you access NovaDOC Inc. Online from outside Canada, you do so at your own risk and are solely responsible for compliance with the laws of your jurisdiction and any other applicable laws. These terms of use shall be governed and construed in accordance with the laws of the Province of Manitoba without regard to the choice of law provisions of any jurisdiction. NOVADOC INC. may without notice to you assign its rights and duties hereunder to any party at any time. Failure to enforce or insist on strict performance of any provision of these terms shall not be construed as a waiver of any provision or right. You agree that any legal action or proceeding between NOVADOC INC. and you in any way related to these terms of use shall be brought exclusively in a court of a competent jurisdiction sitting in Winnipeg, Manitoba. Any cause of action or claim you may have against or involving NOVADOC INC. must be commenced within one year after the claim or cause of action arises. Neither the course of conduct between the parties nor trade practice shall modify these terms. The invalidity or unenforceability of any provision shall not in any way affect the validity or enforceability of the rest of these terms.

NOTICES

To the extent that the law and/or any applicable regulation allows for the provision of notice electronically, your use of NovaDOC Inc. constitutes your agreement to receive all such notices electronically, including but not limited to notices required by provincial or federal privacy laws, and all financial information pertinent to, or required in connection with the operation of NovaDOC Inc.

You understand and agree that NovaDOC is a third-party beneficiary to this agreement and has the right to enforce any of its terms.

QUESTIONS

If you have questions or comments or if you believe that your confidentiality has been breached or that any of your communications have been intercepted, or you wish to notify us regarding a suspected violation of these terms, please contact NovaDOC Inc. Online Customer Support by email at info@novadoc.one or call at 1-204-493-2000 immediately.

Contact Us

• By email: info@novadoc.one
• By visiting this page on our website: www.novadoc.one
• By phone number: (1-204-493-2000)